How to make a claim

You should contact the Claims Handlers as soon as You become aware of any circumstances likely to give rise to a claim.

For all claims please request an appropriate claim form by contacting:

Direct Group Travel Services
Direct House,
Quay Point,
Lakeside Boulevard,
Tel : 0344 412 4296 (8.00am - 6.00pm, Mon - Fri)
Email :

Please quote the Scheme Name: Party Insurance and the Scheme Reference: 04915F

Please do not send in any documentation until You have a completed Claim Form to go with it. The Claim Form lists the additional documentation necessary to support Your claim.
All available receipts and any other requested documentation, must be submitted with Your Claim Form.
If You have to make a claim, You must contact Us as soon as You can and in any event within 31 days of becoming aware of the circumstances, or 48 hours in respect of claims under Section 3 arising from damage to the Cake . We reserve the right to decline any claim if You fail to notify Us within this time.
Please note that UK General Ltd are an Insurers agent and, in the matters of a claim, act on behalf of the Insurers Ageas Insurance Limited.
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